Terms of sale

Terms of Sale

Website: https://maxshoes.online
Contact Email: support@maxshoes.online

1. General Information

By placing an order on MaxShoes, you agree to the terms outlined below. These Terms of Sale apply to all purchases made through our website.

We reserve the right to update or modify these terms at any time without prior notice.

2. Products and Availability

All products listed on our website are subject to availability. We make every effort to ensure that product descriptions, images, and prices are accurate. However, we do not guarantee that all information is error-free.

In the event of an error (pricing, description, or availability), we reserve the right to cancel or refuse any order.

3. Pricing and Payments

All prices displayed on the website are in the applicable currency at checkout and include any applicable taxes unless stated otherwise.

We accept secure payments via credit and debit cards through trusted payment processors.

  • All transactions are processed securely.

  • We do not store your payment information.

If a payment is declined, the order will not be processed.

4. Order Processing

Once your order is placed, you will receive a confirmation email. This does not guarantee acceptance of the order.

We reserve the right to cancel any order if:

  • Fraud or unauthorized activity is suspected

  • Payment cannot be verified

  • Product is unavailable

5. Shipping and Delivery

We ship to multiple locations depending on availability.

Estimated Delivery Times:

  • Standard Shipping: 7–14 business days

  • Express Shipping: 1–3 business days (when available)

Delivery times are estimates and may vary due to:

  • Carrier delays

  • Customs processing

  • External factors beyond our control

We are not responsible for delays once the order has been shipped.

6. Tracking Information

Once your order is shipped, you will receive a tracking number via email.

Tracking updates may take a few days to appear depending on the carrier.

7. Returns and Refunds

We accept returns under the following conditions:

  • The item must be unused and in original condition

  • Return request must be made within 14 days of delivery

Non-refundable situations:

  • Used or damaged items (not due to our error)

  • Incorrect address provided by the customer

Refund Process:

  • Refunds are issued to the original payment method

  • Processing time: 5–10 business days after approval

We reserve the right to refuse returns that do not meet our policy.

8. Order Changes and Cancellation

Orders can only be modified or canceled within a limited time after purchase.

Once the order has been processed or shipped, cancellation is no longer possible.

9. Customer Responsibility

Customers are responsible for:

  • Providing accurate shipping information

  • Monitoring tracking updates

  • Ensuring someone is available to receive the order

We are not responsible for lost packages due to incorrect addresses.

10. Chargebacks and Disputes

By purchasing from our store, you agree to contact us before initiating any chargeback or dispute.

We are committed to resolving issues quickly and fairly.

Fraudulent chargebacks may result in:

  • Order cancellation

  • Account restrictions

  • Legal action if applicable

11. Limitation of Liability

We are not liable for:

  • Indirect or incidental damages

  • Delays caused by shipping carriers

  • Losses due to misuse of products

12. Contact Information

For any questions regarding your order, please contact:

📧 support@maxshoes.online