Shipping policy

Shipping Policy

Website: https://maxshoes.online
Contact Email: support@maxshoes.online

1. Order Processing Time

All orders are processed within 1 to 3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

In case of high demand, processing times may be slightly extended. If there is a significant delay, we will notify you via email.

2. Shipping Times

We offer the following estimated delivery times:

Standard Shipping: 7–14 business days
Express Shipping (if available): 1–3 business days

Please note that delivery times are estimates and may vary depending on:

Destination country
Customs clearance
Carrier delays
Local conditions outside our control

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Occasionally, we may offer free shipping promotions, which will be clearly indicated on the website.

4. International Shipping

We ship to multiple countries worldwide.

Depending on your location, your order may be shipped from international warehouses.

Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Tracking information may take a few days to update depending on the carrier.

6. Incorrect Address

It is the customer's responsibility to provide accurate shipping information.

If an incorrect or incomplete address is provided:

We are not responsible for lost packages
Additional shipping fees may apply for reshipment

7. Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact us at:

📧 support@maxshoes.online

We will work with the carrier to investigate the issue.

We are not responsible for delays caused by:

Customs processing
Carrier issues
Incorrect address provided by the customer

8. Delivery Issues

If your order is marked as delivered but you have not received it:

Please check with neighbors or your local carrier
Contact us within 7 days of the delivery status update

We will assist you in resolving the issue.

9. Split Shipments

In some cases, your order may be shipped in multiple packages depending on product availability and warehouse location.

You will receive separate tracking numbers if this occurs.

10. Contact Information

For any shipping-related questions, please contact: